Q. Is it safe to order online? Is my information safe?
Yes, very. onlineairgun.com uses industry-standard SSL encryption to protect your details. Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.
Q. I am having trouble placing an order online, do you take phone orders?
Yes, we do. Please contact us through our contact us page and we will get in touch with you.
Q. Which payment methods do you accept?
We are accepting payment through debit card, credit cards, Net banking, UPI and others supported by our payment gateway.
Q. Can I amend my order?
Changes to your order can only be made prior to order fulfillment so please contact us as soon as possible if you wish to amend your order. We usually process orders within 1-4 working days, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Q. How long does shipping take?
We will always do our best to ensure they reach you as quickly as possible. Our products usually take between 5-10 days to arrive depending on the destination, though in extremely rare circumstances can take longer. We receive a high number of orders on our discounted products so we ask you be patient and you will receive regular updates on your delivery status.
Q: How can I track my order?
You will receive your tracking code by email within 3-5 business days of purchase. This email will also guide you how to track your package.
Q: The courier tried to deliver the package but I wasn’t at home, what should I do?
Normally the courier will leave a note outlining your options. They will usually re-attempt delivery the next working day, up to 3 times however this differs depending on your country/state. It’s best to contact your local courier to arrange re-delivery or pickup.
Q. Can I return purchased products?
Absolutely. If your product is damaged upon receipt or it doesn’t match the description, we offer a full 15 days refund for items in an unused condition and in their original packaging. Please read our Returns Policy for more info.
Q. I have a faulty item, what should I do?
We are really sorry about this. Please contact us on chat or email us at [email protected] with your order number and a couple of photos of the fault and we’ll sort this out for you. We may ask that you return the item to us.
If you have any other questions please contact us on [email protected]